--- title: F.A.Q | Help Center description: Frequently asked questions about an account and the system --- [Skip to content](https://help.ship.com/knowledge/f-a-q#main-content) [Contact us](https://help.ship.com/knowledge/kb-tickets/new) [![Ship.com logo](https://help.ship.com/hubfs/Logo%20with%20tagline_white%20(1).svg)](https://help.ship.com/knowledge) - [Go to Ship.com](https://www.ship.com/) - [Help Center](https://help.ship.com/knowledge) Open main navigation Close main navigation - [Go to Ship.com](https://www.ship.com/) - [Help Center](https://help.ship.com/knowledge) - [Contact us](https://help.ship.com/knowledge/kb-tickets/new) - [Contact us](https://help.ship.com/knowledge/kb-tickets/new) [Contact us](https://help.ship.com/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.ship.com/knowledge) 2. [F.A.Q](https://help.ship.com/knowledge/f-a-q) # F.A.Q Frequently asked questions about an account and the system - [What's new with Ship.com?!](https://help.ship.com/knowledge/whats-new-with-ship.com) - [The Ship.com FAQ for Small Business](https://help.ship.com/knowledge/the-ship.com-faq-for-small-business) - [API FAQ](https://help.ship.com/knowledge/api-faq) - [How do I ship to an APO address?](https://help.ship.com/knowledge/why-do-i-need-a-customs-form-for-an-apo-address) - [Ship.com Service Status](https://help.ship.com/knowledge/ship.com-service-status) ## Shipping and Tracking - [📦 How to Print Your Shipping Labels with Ship.com](https://help.ship.com/knowledge/how-to-print-your-shipping-labels-with-ship.com) - [Can I ship to an international address?](https://help.ship.com/knowledge/can-i-ship-to-an-international-address) - [What options are available when shipping with my own packaging?](https://help.ship.com/knowledge/what-can-i-ship-through-priority-custom-package) - [What Is Flat Rate Shipping?](https://help.ship.com/knowledge/what-is-flat-rate-shipping) - [How do I weigh my package to determine shipping costs?](https://help.ship.com/knowledge/how-do-i-weight) - [Can I ship furniture, cars, or pets?](https://help.ship.com/knowledge/can-i-ship-furniture-cars-or-pets) - [How do I measure my package's dimensions?](https://help.ship.com/knowledge/how-do-i-measure-my-packages-dimensions) - [Why am I getting the error ship date too old?](https://help.ship.com/knowledge/why-am-i-getting-the-error-ship-date-too-old) - [How do I print a Packing Slip?](https://help.ship.com/knowledge/how-do-i-print-a-packing-slip) - [How do I print a pack slip for my order?](https://help.ship.com/knowledge/how-do-i-print-a-pack-slip-for-my-order) - [Can I purchase Express Shipping for a package?](https://help.ship.com/knowledge/can-i-purchase-express-shipping-for-a-package) - [Does my customer automatically get a tracking email?](https://help.ship.com/knowledge/does-my-customer-automatically-get-a-tracking-email) - [How do I get a Quote for a Shipping Label?](https://help.ship.com/knowledge/how-do-i-get-a) - [Why did I get an additional charge for my USPS package?](https://help.ship.com/knowledge/why-did-i-get-an-additional-charge-for-my-usps-package) - [Understanding Customs Forms](https://help.ship.com/knowledge/understanding-customs-forms) - [International FAQ](https://help.ship.com/knowledge/international-faq) - [How do I use Saved Shipping and Recent Shipping?](https://help.ship.com/knowledge/how-do-i-use-saved-shipping-and-recent-shipping) - [USPS Customs Form Requirements for APO, FPO, Guam, and Puerto Rico Shipments](https://help.ship.com/knowledge/usps-customs-form-requirements-for-apo-fpo-guam-and-puerto-rico-shipments) - [Which couriers are available through Ship.com?](https://help.ship.com/knowledge/which-couriers-are-available-through-ship.com) - [How to File an Insurance Claim](https://help.ship.com/knowledge/how-to-file-an-insurance-claim) - [How do I find the tracking number?](https://help.ship.com/knowledge/how-do-i-find-the-tracking-number) See less ▼ ## Subscription and Billing - [Account and Subscription](https://help.ship.com/knowledge/account-and-subscription) - [Billing and Payouts](https://help.ship.com/knowledge/how-to-use-ship.com) - [Auto Reload vs. Pay As You Go](https://help.ship.com/knowledge/auto-reload-vs-pay-as-you-go) - [How do I process a refund on a shipping label?](https://help.ship.com/knowledge/how-do-i-process-a-refund-on-a-shipping-label) - [Does Ship.com have email marketing features?](https://help.ship.com/knowledge/does-ship.com-have-email-marketing-features) - [How do I reprint a shipping label? Will I be charged again?](https://help.ship.com/knowledge/how-do-i-send-a-one) - [Give a Free Month, Get a Free Month](https://help.ship.com/knowledge/referral-program) See less ▼ ## Customers and Orders - [Does Ship.com update my orders in my ControlPad back office?](https://help.ship.com/knowledge/does-ship.com-update-my-orders-in-my-controlpad-back-office) - [How do I ship when my order is stuck on "Waiting for Payment"?!](https://help.ship.com/knowledge/how-do-i-ship-when-my-order-is-stuck-on-waiting-for-payment) - [Why isn't there an email address for my customer's order?](https://help.ship.com/knowledge/why-isnt-there-an-email-address-for-my-customers-order) - [How do I disable email forwarding?](https://help.ship.com/knowledge/how-do-i-disable) - [Order Management](https://help.ship.com/knowledge/order-management) - [Why are my Square shipping addresses missing?](https://help.ship.com/knowledge/why-are-my-square-shipping-addresses-missing) - [How does Ship.com sync with my Shopify store?](https://help.ship.com/knowledge/how-does-ship.com-sync-with-my-shopify-store) - [Can I cancel an Order?](https://help.ship.com/knowledge/can-i-cancel-an-order) - [How do I link my Yahoo! email account?](https://help.ship.com/knowledge/how-do-i-link-my-yahoo-email-account) See less ▼ - [Getting Started Guide](https://help.ship.com/knowledge/getting-started-guide#main-content) - [Rewards - Customer Loyalty](https://help.ship.com/knowledge/getting-started-guide#rewards-customer-loyalty) - [Connect - Customer Communications](https://help.ship.com/knowledge/getting-started-guide#connect-customer-communications) - [Tracking, Invoicing, and More](https://help.ship.com/knowledge/getting-started-guide#tracking-invoicing-and-more) - [Tutorials](https://help.ship.com/knowledge/tutorials#main-content) - [Connect Your Store](https://help.ship.com/knowledge/tutorials#connect-your-store) - [Use Your Account](https://help.ship.com/knowledge/tutorials#use-your-account) - [Pink Zebra Video Tutorials](https://help.ship.com/knowledge/pink-zebra-video-tutorials#main-content) - [How to Ship Your First Pink Zebra Order](https://help.ship.com/knowledge/pink-zebra-video-tutorials#how-to-ship-your-first-pink-zebra-order) - [Connect Your Payment Platform](https://help.ship.com/knowledge/pink-zebra-video-tutorials#connect-your-payment-platform) - [Batch Shipping Made Simple](https://help.ship.com/knowledge/pink-zebra-video-tutorials#batch-shipping-made-simple) - [Schedule Free USPS Pickup Using Ship.com](https://help.ship.com/knowledge/pink-zebra-video-tutorials#schedule-free-usps-pickup-using-ship-com) - [How to Add Insurance](https://help.ship.com/knowledge/pink-zebra-video-tutorials#how-to-add-insurance) - [How to Cancel a Label, Process Refunds](https://help.ship.com/knowledge/pink-zebra-video-tutorials#how-to-cancel-a-label-process-refunds) - [Email Marketing To Grow Your Pink Zebra Business](https://help.ship.com/knowledge/pink-zebra-video-tutorials#email-marketing-to-grow-your-pink-zebra-business) - [Build Customer Loyalty With Rewards Program](https://help.ship.com/knowledge/pink-zebra-video-tutorials#build-customer-loyalty-with-rewards-program) - [Buy Shipping Supplies Efficiently](https://help.ship.com/knowledge/pink-zebra-video-tutorials#buy-shipping-supplies-efficiently) - [F.A.Q](https://help.ship.com/knowledge/f-a-q#main-content) - [Shipping and Tracking](https://help.ship.com/knowledge/f-a-q#shipping-and-tracking) - [Subscription and Billing](https://help.ship.com/knowledge/f-a-q#subscription-and-billing) - [Customers and Orders](https://help.ship.com/knowledge/f-a-q#customers-and-orders) [![Logo with tagline.jpg](https://help.ship.com/hubfs/Logo%20with%20tagline.jpg.svg "Logo with tagline.jpg")](https://ship.com) Ship.com Help Center Copyright © 2026, Ship.com