How can I sync my Wix store with Ship.com?

Do I need to sign up with Ship.com before I can link my account? 

Yes, you do. When you decide to create your Ship.com account, you'll have the option to connect your store. You can either link the accounts right away or take your time exploring your new account before making the connection. It's all up to you! 

When does an Wix order import into my account? 

Once your order gets paid and it's time for fulfillment, the order will import immediately into Ship.com. The system will also look for new orders every time you log into Ship.com. For even more control, you have the option to manually sync by clicking the Sync button on your orders page. We've got you covered no matter when your order sells!

When does Ship.com update the order within Wix? 

Once an order's shipping has been arranged and paid for, we'll make sure to transmit the tracking information directly to Wix. If there's a situation where you need to cancel or re-purchase a shipping label, no worries – any changes to the tracking number will be automatically updated on Wix as well. It's all about keeping things seamless for you! 

Will there be any additional charges for connecting Wix to Ship.com? 

You're in the clear! Linking your Wix and Ship.com accounts won't add any extra fees. Just remember, if you decide to upgrade your account with additional features, that's when charges might come into play. It's all about choice and flexibility! 

I still have a question! 

Please don't hesitate to contact our excellent customer service team. We are available to answer your questions from Monday to Friday, 9 am to 5 pm CT via chat. You can also reach us via email at help@ship.com at any time.