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Meet Shipbot — Your New AI Shipping Sidekick! 🤖
We’re excited to introduce a smarter, faster way to get the help you need — right when you need it.
Say hello to Shipbot, your new AI-powered support assistant — now live in your account when clicking the Chat button and in the Ship.com Help Center! Whether you're scheduling a pickup, tracking a shipment, or tweaking account settings, Shipbot’s got you covered in seconds.
✨ Here’s why you’ll love it:
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🚀 Instant answers — no waiting, no digging
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🔍 Smarter support — Searches our Help Center to give you accurate, step-by-step guidance
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🧠 Built with the same helpful spirit as our support team
- 💬 Available 24/7 — Because shipping never sleeps
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😄 Friendly, easy-to-use, and always up to date
Try it out now! Just head to the Help Center and ask Shipbot something! It's fast, friendly, and actually kind of fun. 🙌
Want to talk to a human? No worries, this doesn't replace our world-class support. Our CS Team is ready to help you with whatever you need.
Thanks for being part of the Ship.com community. We’re always working to make shipping simpler and support smarter.
Extended Support Hours! 🎉
You can now reach us via chat or email from 9 am until 8 pm EST on weekdays!
And, of course, there's still the option to book a call.
The highest-rated customer support team in the shipping industry is here to help you with any questions you have. Don't be afraid to send us a message. :)
You can now delete customers from your Ship.com account!
This new feature gives you better control over your customer database and helps you maintain a clean, up-to-date customer list.
Simply go to the "Customers" tab, double-click on a customer, and choose "Delete Customer" from the bottom.
January 7, 2025
Say Hello to Ship.com Insurance! 🛡️
Your new superpower against lost, damaged, or stolen packages. We've teamed up with Shipsurance to give you:
- Rock-solid protection for packages up to $2,000 (yeah, the expensive stuff too)
- Coverage for both domestic and international shipments
- Super-quick claims right from your Ship.com dashboard (no paperwork nightmare here)
- Protection for all your UPS and USPS packages
- Insurance options for the contents of the shipment or the shipping cost itself
New Mobile User Experience Is Here! Ship Faster & Easier Than Ever 🚀
Discover a more visual, step-by-step way to enter recipient details, choose your package type, and select your shipping method.
We also added a Checkout page to see a breakdown of all the costs and how much you're saving with each shipment! 📦
USPS is adjusting shipping rates to 17,000 rural five-digit ZIP codes on September 16th.
The affected zip codes will transition to standard commercial pricing, which is still a significant discount compared to retail rates.
While these changes are unavoidable, you can be sure that you’re always getting the lowest USPS & UPS rates available using Ship.com. ✅
In fact, we put together a simple guide to help you find the best USPS service for your needs and save more on shipping!
Discover side-by-side comparisons for different shipping options, delivery times, tracking, and more.
- Ship Across the World With Ease ✈️
*Excluding countries that use special characters (e.g., China, Russia) - Discounted Shipping Labels: Choose the perfect shipping option for your needs, including popular options like USPS First Class Package International and UPS Standard to Canada.
- Save International Addresses: Simplify future shipments by storing customer information. ☑️
- Get International Shipping Quotes: Know your costs upfront before finalizing orders.
- Complete Customs Forms Electronically: Ensure accurate and efficient customs processing. 🎯
Are You Ready to Conquer the Global Market?
Ship.com's user-friendly platform takes the complexity out of international shipping, all with the efficiency, customer support, and legendary discounted shipping rates you know and love.
- Effortless Comparison: Compare rates, services, and estimated delivery times for UPS and USPS—all on one user-friendly screen.
- Streamlined Workflow for Maximum Efficiency: We've meticulously streamlined the interface to make purchasing labels a joy.
- Powerful New Features: Check out Saved Shipping and Recent Shipping to save time and easily customize how you are purchasing shipping labels.
May 9, 2024
- Think Soft and Flat: A Soft Pack is any non-rigid mailer made of flexible materials like plastic, paper, or fabric. This includes envelopes, pouches, Tyvek mailers, and even bubble mailers as long as they stay flat during shipment.
- Simple Soft Pack Selection: Just choose "Soft Pack" when creating your shipment on Ship.com. We'll automatically find the most affordable US Priority Mail Soft Pack Cubic rate for your package.
- Focus on Dimensions: Enter the length, width and height of your Soft Pack (don't forget to round down to the nearest quarter inch!).
- We do the Math: Ship.com takes care of the calculations, ensuring you get the cost-saving benefits of Soft Pack Cubic pricing.
Bonus Tip: Soft Pack Cubic rates are perfect for lightweight, flat items like clothes and documents.
Greetings, Valued Customers! 🌊 We're delighted to share that on our brand-new Supplies Page, you can now effortlessly order free USPS-approved boxes and envelopes. We've curated the most cost-effective packaging supplies, ensuring your shipping experience is both seamless and budget-friendly.
📦 Order Free USPS Supplies: Explore a diverse range of USPS-approved boxes and envelopes, available at no cost. Your packages deserve top-notch packaging for their journey.
💰 Cost-Effective Amazon Supplies: We've done the homework for you! Navigate through our selection of the most cost-effective packaging supplies on Amazon. Convenience and savings, all in one place.
Why choose Ship.com Supplies?
✅ Fast & Efficient Ordering: We prioritize efficiency. Get your supplies ordered and shipped to you.
✅ Cost Efficiency: Save big on your shipping expenses with our curated, cost-effective supplies.
✅ Quality Assurance: Rest easy knowing that our USPS-approved supplies meet the highest quality standards.
Ready to elevate your shipping game? Head over to our Supplies Page now available on the lower left of your dashboard, where you can easily order free USPS supplies and discover the most cost-effective packaging supplies on Amazon for a seamless, efficient, and liberating shipping experience!
USPS RATE UPDATES
USPS Rate Changes going into effect on January 21st, 2024
Priority Mail Flat Rate discounts are here!
USPS added this service back to their Connect eCommerce program, which means all Ship.com users get access to our special price, with rates up to $2.34 cheaper than Commercial Pricing.
Priority Mail is getting up to $16.01 cheaper for packages that weigh less than 20 lb (depending on the size and distance traveled).
Ground Advantage is increasing by up to 29 cents for packages that weigh less than 1 lb. For packages that weigh 1-20 lb, there might be a small increase depending on the distance traveled.
Signature Confirmation is increasing to $3.50.
Ship.com is committed to offering you the lowest shipping rates in the US, up to 89% off compared to Commercial Pricing. ✅
UPS Rate Changes are Going into Effect February 4, 2024
UPS Air and Ground services on Ship.com are increasing 5.9% effective on February 4, 2024. UPS is a Premium carrier and offers a deeply discounted premium product to merchants on Ship.com. Take advantage of savings of up to 77% off on UPS® Ground shipments, up to 73% for UPS 2nd Day Air® service, 72% for UPS Next Day Air® service and up to 83% off international services.
When you choose UPS on Ship.com you access a premium shipping experience including discounted pricing, no volume requirement, reliable service, guaranteed delivery on air services, and leading on-time delivery (per ShipMatrix Report). It is to continue offering the best-in-class service you and your buyers are used to receiving from UPS that announced a 5.9% increase to their air and ground services on Ship.com.
November 13th
Are you ready to break all your sales records in the busiest shipping season of the year? Mark down the following dates to make sure your customers receive their USPS orders by Christmas (December 25th)!
- USPS Ground Advantage: Ship by December 16th
- USPS Priority Mail: Ship by December 18th
- USPS Priority Mail Express: Ship by December 20th
- Ground Advantage is decreasing up to 16% in zones 1-5, depending on the size and weight of your package.
- Priority Mail Flat Rate is increasing up to 6% because sadly, USPS decided to remove this service from the Connect eCommerce program.
- Weight-Based Priority Mail is increasing up to 10% in zones 1-4.
- Dimension-Based Priority Mail Cubic is increasing up to 23% in zones 1-4 for tiers 0.40 and 0.50. This means the largest package sizes for this service are getting more expensive in the lowest zones.
P.S. Have you checked UPS lately?Enjoy deep discounts such as up to 78% off UPS® Ground when shipping with UPS on Ship.com this holiday season!