Learn how to easily upload a CSV file with multiple orders for easier label purchasing.
When you're using Ship.com, the easiest way to manage your orders is by connecting your online store directly. But no worries if your store isn't supported – you can still make the most of our services by simply uploading a CSV file with your orders.
This helpful article will guide you through the process of uploading the CSV file, provide handy troubleshooting tips, and answer those burning questions you might have. If you need any assistance along the way, don't hesitate to reach out.
How should I format the CSV file?
We provide a template that you can download from your Orders page for convenience. You can also open excel and create your own csv file from scratch. Just make sure to include the column heads directly as follows:
Recipient Name - The name of the person receiving the package
Address 1 - The first line of the recipient's address, typically their house number and street name
Address 2 - The second line of the recipient's address or additional address indicators (C/O, APT number, etc)
Zip - The zip code of the recipient's address
City - The city of the recipient's address
State - The state of the recipient's address
Country - The country of the recipient's address (currently only USA)
Recipient Email - The email address that will receive the tracking and order updates
Recipient Phone - The phone number to be contacted if needed for delivery
Order Number - The number associated with the order
Order Date - The date the order was placed
Total Order Weight - The total weight of the package
Item Number - The weight of the total number of items in the order
Item Description - The description of the item
Item Price - The individual price of each item
Item Quantity - The number of total items in the order
Weight Per Item - The individual weight per item
Why am I getting an error message?
If you're getting an error message, there could be a few reasons. First off, ensure that your file is saved as a CSV format. It's also important to double-check that there are no extra columns lurking around, there are no symbols in the file ($, -, * etc), and that all the data neatly fits within the designated columns.
If you've done all that and you're still facing hurdles, don't worry! Just shoot a message over to help@ship.com with the file you're trying to upload. Our friendly support team will be more than happy to give you a hand and guide you through the process. We're committed to making sure you have a smooth experience every step of the way!
How do I upload the CSV file?
To upload your CSV file for shipping, let's head over to the Ship/Orders page – you'll find it on the left-hand side of your navigation bar. Once you're there, keep an eye out for a button labeled "Upload CSV" or "Sync." If you only see "Sync," no worries! Just click on the little arrow pointing downwards, and you'll uncover the option to upload your CSV.
Once you've located the "Upload CSV" button, go ahead and give it a click. From here, you can pick the correct file from your computer and upload it. If your file is on the larger side, it might take up to five minutes for all the orders to load. But don't fret, most orders should pop up in less than a minute.
If you find that your orders are taking longer than expected to appear, don't hesitate to reach out to our awesome support team. We're here to help!
