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Help Center
F.A.Q
Getting Started Guide
Rewards - Customer Loyalty
Connect - Customer Communications
Tracking, Invoicing, and More
Tutorials
Connect Your Store
Use Your Account
F.A.Q
Shipping and Tracking
Subscription and Billing
Customers and Orders
F.A.Q
Frequently asked questions about an account and the system
What's new with Ship.com?!
How do I use Ship.com?
The Ship.com FAQ for Small Business
How do I ship to an APO address?
Ship.com Service Status
Shipping and Tracking
Which couriers are available through Ship.com?
How do I find the tracking number?
Why does my shipping label print super tiny on my DYMO Twin Turbo?
Printers and Printing
Can I ship to an international address?
What options are available when shipping with my own packaging?
What is a flat rate box?
What is a flat rate envelope?
How do I weigh my package to determine shipping costs?
Can I ship furniture, cars, or pets?
How do I measure my package's dimensions?
Why am I getting the error ship date too old?
How do I print a Packing Slip?
How do I print a pack slip for my order?
Can I purchase Express Shipping for a package?
Does my customer automatically get a tracking email?
Why does my shipping label print super tiny on a Dymo4XL?
How do I get a Quote for a Shipping Label?
Why did I get an additional charge for my USPS package?
Understanding Customs Forms
International FAQ
How do I use Saved Shipping and Recent Shipping?
How to File an Insurance Claim
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Subscription and Billing
Account and Subscription
Billing and Payouts
How do I process a refund on a shipping label?
Does Ship.com have email marketing features?
How do I reprint a shipping label? Will I be charged again?
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Customers and Orders
Why are my Square shipping addresses missing?
Does Ship.com update my orders in my ControlPad back office?
How do I ship when my order is stuck on "Waiting for Payment"?!
Why isn't there an email address for my customer's order?
How do I disable email forwarding?
Order Management
How does Ship.com sync with my Shopify store?
Can I cancel an Order?
How do I link my Yahoo! email account?
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