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F.A.Q

F.A.Q

Frequently asked questions about an account and the system

What's new with Ship.com?!

How do I use Ship.com?

Why do I need a customs form for an APO address?

Ship.com Service Status

Shipping and Tracking

How do I know which postage option to pick?

Which couriers are available through Ship.com?

How do I find the tracking number?

Why does my shipping label print super tiny on my DYMO Twin Turbo?

Printers and Printing

Can I ship to an international address?

What can I ship through Custom Package - Priority?

What is a flat rate box?

What is a flat rate envelope?

How do I weigh my package to determine shipping costs?

Can I ship furniture, cars, or pets?

How do I measure my package's dimensions?

Why am I getting the error ship date too old?

How do I print a Packing Slip?

How do I print a pack slip for my order?

Can I purchase Express Shipping for a package?

Does my customer automatically get a tracking email?

Why does my shipping label print super tiny on a Dymo4XL?

How do I get a Quote for a Shipping Label?

Why did I get an additional charge for my USPS package?

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Subscription and Billing

Account and Subscription

Billing and Payouts

How do I process a refund on a shipping label?

Does Ship.com have email marketing features?

How do I reprint a shipping label? Will I be charged again?

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Customers and Orders

Why are my Square shipping addresses missing?

Does Ship.com update my orders in my ControlPad back office?

How do I ship when my order is stuck on "Waiting for Payment"?!

Why isn't there an email address for my customer's order?

How do I disable email forwarding?

Order Management

How does Ship.com sync with my Shopify store?

Can I cancel an Order?

How do I link my Yahoo! email account?

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