How does sync with my Shopify store?

Do I need to sign up with before I can link my account?

No, you can add to your Shopify store first, and during the process, you will be prompted to create an account if you add through the App store.

Can I sync multiple Shopify stores to

Yes, you can link multiple Shopify stores. Follow our Brand Modal tutorial to learn how.

When does Shopify import an order?

Shopify orders are imported into after they have been marked as paid through the Shopify store. Once an order is marked as paid, it will automatically appear on your Orders Dashboard.

When does update the order within Shopify? updates the order within Shopify once it has been marked as "In Transit" within You can access the tracking information from your Shopify account at that point.

Can I send tracking emails through Shopify?

Currently, you can only send tracking emails through

Will there be any additional charges for connecting Shopify to

No, there are no additional fees for linking your Shopify and accounts. If you have Legacy or Affiliate pricing, that pricing will be honored through the Shopify store.

I still have a question!

Please don't hesitate to contact our excellent customer service team. We are available to answer your questions from Monday to Friday, 9 am to 5 pm CT. You can also reach us via email at at any time.