As of September 15th, our Delivery Guarantee has been discontinued.
While you might miss Delivery Guarantee, there is no need to worry because most packages already have insurance through their respective couriers!
USPS Coverage
If you ship USPS Priority Mail or Ground Advantage, then insurance is included automatically for free directly from USPS.
USPS includes up to $100 of insurance on domestic Priority Mail and Ground Advantage services, and up to $200 of insurance on Priority Mail International services.
Filing a Claim With USPS
If the package is lost, try locating it using the USPS Missing Mail and Lost Package website before filing a claim.
USPS claims need to be filed through their website via the following link: https://www.usps.com/help/claims.htm
NOTE: For damaged or missing contents, USPS recommends filing a claim immediately, but you must file no later than 60 days from the date of mailing.
UPS® Claims & Coverage
All UPS shipping options at Ship.com automatically come with $100 worth of coverage if the package is lost or stolen in transit.
To file a claim for UPS, please contact our team directly at help@ship.com, and we’ll take care of that.