--- title: How do I manage my customers? description: Customer data is automatically imported into Ship.com along with order data. We keep this information in your Customers tab located along the left navigation bar. Behold the realm of customers, where --- [Skip to content](https://help.ship.com/knowledge/how-can-i-merge-or-combine-customers#main-content) [Contact us](https://help.ship.com/knowledge/kb-tickets/new?hsLang=en) [![Ship.com logo](https://help.ship.com/hubfs/Logo%20with%20tagline_white%20(1).svg)](https://help.ship.com/knowledge?hsLang=en) - [Go to Ship.com](https://www.ship.com/) - [Help Center](https://help.ship.com/knowledge) Open main navigation Close main navigation - [Go to Ship.com](https://www.ship.com/) - [Help Center](https://help.ship.com/knowledge) - [Contact us](https://help.ship.com/knowledge/kb-tickets/new) - [Contact us](https://help.ship.com/knowledge/kb-tickets/new) [Contact us](https://help.ship.com/knowledge/kb-tickets/new?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.ship.com/knowledge?hsLang=en) 2. [Tutorials](https://help.ship.com/knowledge/tutorials?hsLang=en) 3. [Use Your Account](https://help.ship.com/knowledge/tutorials?hsLang=en#use-your-account) # How do I manage my customers? Customer data is automatically imported into Ship.com along with order data. We keep this information in your Customers tab located along the left navigation bar. ![](https://help.ship.com/hubfs/Customeeer-png.png) Behold the realm of customers, where the power of email addresses reigns supreme! Within this realm, it's not uncommon for a customer to have multiple entries on your Customers tab. This can occur when a user submits a new email address or leaves their email address blank during checkout. Fear not, for you can tidy up your customers with a touch of magic! First, seek out the primary customer, the chosen one whose data shall serve as the beacon for merging customers. Once found, venture forth and click into their name to unveil their glorious order history. Lo and behold, in the bottom left corner of the modal, a button shall emerge, bearing the sacred words 'Merge Similar.' ![](https://help.ship.com/hubfs/Merge%20Sim1lar-png.png) Embrace the power of the button! When thou dost click upon it, a grand search shall commence. It is a search for customers akin to the noble primary customer thou hast chosen. Through the realms of names, email addresses, phone numbers, and shipping addresses, we shall tirelessly seek all possible similar customers. No stone shall be left unturned, for unity and consolidation are our goals.  ![How do I manage my customers 1](https://help.ship.com/hs-fs/hubfs/How%20do%20I%20manage%20my%20customers%201.png?width=688&height=374&name=How%20do%20I%20manage%20my%20customers%201.png) Behold the power of selection! As thou clicketh upon the check mark beside each customer, thou shalt decide their fate, whether to merge them with thy primary customer. Choose wisely, for only those with the correct information shall be selected. When thy certainty reaches its peak, gaze upon the grand button that bears the words 'Merge X Customers.' X, a symbol of the multitude thou art merging at that very moment. ![How do I manage my customers 2](https://help.ship.com/hs-fs/hubfs/How%20do%20I%20manage%20my%20customers%202.png?width=688&height=276&name=How%20do%20I%20manage%20my%20customers%202.png) As the merging process nears completion, a notification shall grace thy presence, seeking thy confirmation to merge the total number of customers into the embrace of the primary customer. Fear not, for a simple choice awaits thee. Just select the mighty 'OK' button to seal the merge. Behold the marvel that follows: thy customer's data shall unite, residing harmoniously within a single customer entry. Rejoice, for order and simplicity have triumphed! - [Getting Started Guide](https://help.ship.com/knowledge/getting-started-guide?hsLang=en#main-content) - [Rewards - Customer Loyalty](https://help.ship.com/knowledge/getting-started-guide?hsLang=en#rewards-customer-loyalty) - [Connect - Customer Communications](https://help.ship.com/knowledge/getting-started-guide?hsLang=en#connect-customer-communications) - [Tracking, Invoicing, and More](https://help.ship.com/knowledge/getting-started-guide?hsLang=en#tracking-invoicing-and-more) - [Tutorials](https://help.ship.com/knowledge/tutorials?hsLang=en#main-content) - [Connect Your Store](https://help.ship.com/knowledge/tutorials?hsLang=en#connect-your-store) - [Use Your Account](https://help.ship.com/knowledge/tutorials?hsLang=en#use-your-account) - [Pink Zebra Video Tutorials](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#main-content) - [How to Ship Your First Pink Zebra Order](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#how-to-ship-your-first-pink-zebra-order) - [Connect Your Payment Platform](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#connect-your-payment-platform) - [Batch Shipping Made Simple](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#batch-shipping-made-simple) - [Schedule Free USPS Pickup Using Ship.com](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#schedule-free-usps-pickup-using-ship-com) - [How to Add Insurance](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#how-to-add-insurance) - [How to Cancel a Label, Process Refunds](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#how-to-cancel-a-label-process-refunds) - [Email Marketing To Grow Your Pink Zebra Business](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#email-marketing-to-grow-your-pink-zebra-business) - [Build Customer Loyalty With Rewards Program](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#build-customer-loyalty-with-rewards-program) - [Buy Shipping Supplies Efficiently](https://help.ship.com/knowledge/pink-zebra-video-tutorials?hsLang=en#buy-shipping-supplies-efficiently) - [F.A.Q](https://help.ship.com/knowledge/f-a-q?hsLang=en#main-content) - [Shipping and Tracking](https://help.ship.com/knowledge/f-a-q?hsLang=en#shipping-and-tracking) - [Subscription and Billing](https://help.ship.com/knowledge/f-a-q?hsLang=en#subscription-and-billing) - [Customers and Orders](https://help.ship.com/knowledge/f-a-q?hsLang=en#customers-and-orders) [![Logo with tagline.jpg](https://help.ship.com/hubfs/Logo%20with%20tagline.jpg.svg "Logo with tagline.jpg")](https://ship.com) Ship.com Help Center Copyright © 2026, Ship.com