How do I process a return?

Streamlining Return Processing with Ship.com: A Step-by-Step Guide for Easy and Efficient Returns

You can process a return with Ship.com is just a few simple steps!

Step 1: Locate the order you would like a return label for. You can do this under the orders page. When you click on the three dots next to your order, you will see a drop down menu that will allow you to process the return.

Step 2: Choose return label option. After selecting "Process return" you will have the option to purchase a return label or select "No return label".

• If you want to print a label, select the purple text that reads "purchase return label."
• If you want to select "No return label" click the three dots on the right and you'll find a dropdown menu. Opt for this option when the customer intends to physically hand over the return or when they plan to use their own postage for returning the items.

Step 3: Print your return label. If you selected "Print Return Label," a print dialogue box will open. Choose the appropriate size of postage for the return package.

Step 4: Send or print return label. After selecting the proper postage, you will be prompted with two options for your return label. If you want to email the return label to your customer, click "Email Return Label to Customer."

If you prefer to print the label yourself or send it to your customer personally, select "Print Return Label" and save it as a PDF.

Step 5: Optional custom message 😄If you chose to email the return label through our system, you can add a custom message to the customer. Include any specific return instructions they might need (ex. what type of package to use, what to include in the return). You can also skip this step if you don't want to add a message. 

Step 6: Receiving the return. Once you've completed the above steps, you'll see two options in the queue for your package. You can either confirm that you've received the return or re-print the return label. If you choose to reprint the label, you'll be asked again if you want to email it directly to your customer or print it yourself.

Step 7: Confirming the return. When you receive the return package, select "Received Returned Items." 

Step 8: Return complete!🎉 Once you select" Received Returned Items," the only two options left will be to send an email to your customer or cancel the return.