It's incredibly easy and efficient to send invoices to your customers through Ship.com. Use this Quick Guide to start sending invoices through and find answers to Frequently Asked Questions.
Send an Invoice
To get started, simply locate the "+Create Order" button on the Ship/Orders page. Clicking on it will bring up the New Order modal.
If you're creating an invoice for an existing customer, start typing their name, and Ship.com will automatically populate the relevant details. For new customers, you'll need to provide at least their email address to create the invoice in our system. Your customer can later fill in their additional information, such as their full name and shipping address, when they pay for the invoice.
Once you've entered the customer's email address and filled in the order details, just select "Send Invoice." when you Set the Order Status. Click 'Complete' to send the invoice to your customer!
You'll notice the invoice will show up on your Orders page as "Waiting for Payment". Once your customer pays the invoice, the status will automatically update to "Ready to Ship," indicating that the order is ready for processing. It's a seamless and straightforward process that allows you to send and track invoices efficiently through Ship.com.
How do I set up my bank to receive payouts?
Ready to start receiving those invoicing funds? It be as easy as a can be!
To get started, navigate to your Payments through the left navigation bar. A link at the top of the page will invite you to connect your bank account to receive funds for invoices.
You can use the same bank that you use to pay postage, but you must register through Stripe Connect to receive the funds for your invoices. Follow the on screen directions to set up your bank account.
To learn more about Stripe connect and how it ensures the security of your account and the smooth flow of payments check out their site directly.
How do I track my payout history?
To track your payout history, simply visit the Payments page.
Within the Reports page, you can view any pending payouts, pending invoices, as well as a history of your most recent payouts. It provides a comprehensive overview of your payout activity.
What are your processing fees for sending an invoice?
The processing fees for Ship.com depend on the subscription level you have. Regardless of your subscription, you can conveniently send invoices through your Orders dashboard on the desktop platform. The fee for each invoice consists of a small percentage of the total transaction amount, along with a flat 30 cents per invoice.
For users on the Executive subscription, the fee per invoice is 5.0%. Customers utilizing the Growth subscription will be charged 6.0% per invoice, while users on the Starter subscription will pay a fee of 9.0% per invoice.
When are my Invoicing funds released?
Your invoicing funds on Ship.com are typically released on a monthly basis. The specific timing may vary depending on the terms and conditions mentioned by Ship.com. In general, the funds will be processed and released within the first 7 days of each month. Once the funds are processed, you will receive a notification via email confirming the deposit into your Ship.com account. If there are any exceptions or different payout schedules, they will be mentioned in the Terms and Conditions provided by Ship.com.