A step-by-step guide to adding insurance & handling claims at Ship.com
Hey there! Ready to protect your precious shipments? Ship.com just made getting Insurance ridiculously easy by partnering with Shipsurance. No complicated insurance speak here – just straightforward steps to shipping confidence!
Can You Get Coverage? (Spoiler: Probably Yes!)
Your shipment's good to go if:
- You're shipping from anywhere in the US (that's right, anywhere!)
- Your package is worth up to $2,000
- You're using UPS or USPS
- Your shipment has tracking (but duh, we always include that!)
How to Add That Sweet Protection 🛡️
- Jump into your Ship.com account
- Start creating your label
- Tell us what awesome stuff you're shipping and its value
- Look for the "Insurance" checkbox under the “Additional Options” section on the label creation page (when using our desktop site). You’ll find it on the checkout page when using mobile.
- Hint: You can buy insurance for the contents or the shipping cost itself.
- Check out the super-low insurance cost (just 0.75% of your package value)
- Hit that checkbox and boom – you're protected!
Uh-Oh Moments? Here's How to File a Claim ✅
Something went wrong? Don't sweat it! Here's your stress-free claim process:
- Log into your Ship.com dashboard
- Find your shipment (super easy with our search)
- Click "File Insurance Claim"
- Fill out the basics (we've already filled in most of it for you!)
- Tell us what happened
- Upload any photos or docs you have
- Submit and relax!
We'll get back to you within 5-7 business days. No endless waiting games here!
What's Covered?
Pretty much everything that could go wrong:
- Packages that look like they went through a blender
- Shipments that pulled a disappearing act
- Packages that grew legs and walked away (aka theft)
- International oopsies (UPS only)
- Domestic mishaps (UPS and USPS)
Pro Tips for Success 🌟
- Request/Keep photos of damage (channel your inner photographer)
- File claims within 30 days (set a reminder if you need to!)
- Find all Coverage Terms & Conditions here
Need a Hand?
We're here for you! Drop our friendly support team a line at help@ship.com. We speak human, promise!
Now go forth and ship with confidence! 🚀