A step-by-step guide to adding insurance & handling claims at Ship.com
Hey there! Ready to protect your precious shipments? Ship.com just made getting Insurance ridiculously easy by partnering with Shipsurance. No complicated insurance speak here – just straightforward steps to shipping confidence!
Time to check out the super-low insurance cost (just 0.75% of your package value)!
Can You Get Coverage? (Spoiler: Probably Yes!)
Your shipment's good to go if:
- You're shipping from anywhere in the US (that's right, anywhere!)
- Your package is worth up to $2,000 when shipping with USPS
- Your package is worth up to $5,000 when shipping with UPS
- Your shipment has tracking (but duh, we always include that!)
How to Add That Sweet Protection 🛡️
- Jump into your Ship.com account and go to your Orders Tab
- Start creating your label by clicking on "New Shipment".
If you've integrated your online store, choose the order you like and click on "Buy shipping label" instead, as all the order information is already in our system.
- Tell us what awesome stuff you're shipping and its value (only for New Shipment).
- If you have One-Click Purchase enabled, look for the "Insurance" section under the “Additional Options” section on the label creation page.
Hint: You can buy insurance for the contents or the shipping cost itself.
5. Hit that checkbox and boom – you're protected! ✅
If you have One-Click Purchase turned Off, you'll find insurance at the Checkout page after clicking on your preferred shipping option.
Note how the price of the label changes once you add insurance.
Uh-Oh Moments? Here's How to File a Claim ✅
Something went wrong? Don't sweat it! Here's your stress-free claim process:
- Log into your Ship.com dashboard
- Find your shipment (super easy with our search)
- Click "File Insurance Claim"
- Fill out the basics (we've already filled in most of it for you!)
- Tell us what happened
- Upload any photos or docs you have
- Submit and relax!
Shipsurance will get back to you within 5-7 business days. No endless waiting games here!
What's Covered?
Pretty much everything that could go wrong:
- Packages that look like they went through a blender
- Shipments that pulled a disappearing act
- Packages that grew legs and walked away (aka theft)
- International oopsies (UPS only)
- Domestic mishaps (UPS and USPS)
Pro Tips for Success 🌟
- Request/Keep photos of damage (channel your inner photographer)
- File claims within 30 days (set a reminder if you need to!)
- Find all Coverage Terms & Conditions here
Need a Hand?
We're here for you! Drop our friendly support team a line at help@ship.com. We speak human, promise!
Now go forth and ship with confidence! 🚀