You'll need to make sure you have your Rewards set up before updating your Reward Earned Email
Creating a Reward Earned Email
To begin, start by accessing your Connect Page. Once you're there, navigate to Automated Emails from the submenu on the navigation bar.
Choose to 'Create Automation' at the top of the page to create a new automated email:
Set the Automation Details
Okay, let's name this campaign! Nothing too fancy, just something like 'Reward Point Earned' or 'New Point for Customer'. Keep the collection set to *your* collection and select 'Reward Point Earned' as the event trigger. We suggest sending the email the day *after* the customer earns their point, but feel free to choose any amount of time delay.
Email Template
Select 'New Email Template' and then click the 'Create Template' button to start typing up the email you'll send to your customers:
Set Email Details
Now for the fun part - let's personalize your Reward Email Template! Make sure to give it a name that you'll easily recognize so you don't accidentally delete or mess it up. The Subject line is what your customers will see in their inbox, so make it catchy. Use the customization tool to make the email feel personal and unique to each customer. Once you're happy with it, don't forget to scroll down and hit save. And of course, treat yourself to a test email before sending it out to the world!
To ensure the email appears as desired, it is advisable to send a test email to yourself and review its appearance.
Turn off the Reward Earned Email
If you wish to disable your Reward Earned Email, you can do so effortlessly by clicking on the green dot next to the Reward Earned campaign. This action will keep the campaign active in your account, but it will halt the sending of any emails according to the set rules.
This feature is useful when you want to switch to a new Reward system but still want to calculate points for your customers' orders.