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How do I customize my Reward Email

You'll need to make sure you have your Rewards set up before updating your Reward Earned Email

Set up your Rewards Program

Build Customer Loyalty With Rewards Program Setup

 

Creating a Reward Earned Email

To begin, start by accessing your Connect Page. Once you're there, navigate to Automated Emails from the submenu on the navigation bar.
Choose to 'Create Automation' at the top of the page to create a new automated email:

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Set the Automation Details
Okay, let's name this campaign! Nothing too fancy, just something like 'Reward Point Earned' or 'New Point for Customer'. Keep the collection set to *your* collection and select 'Reward Point Earned' as the event trigger. We suggest sending the email the day *after* the customer earns their point, but feel free to choose any amount of time delay.

Email Template
Select 'New Email Template' and then click the 'Create Template' button to start typing up the email you'll send to your customers:

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Set Email Details

Now for the fun part - let's personalize your Reward Email Template! Make sure to give it a name that you'll easily recognize so you don't accidentally delete or mess it up. The Subject line is what your customers will see in their inbox, so make it catchy. Use the customization tool to make the email feel personal and unique to each customer. Once you're happy with it, don't forget to scroll down and hit save. And of course, treat yourself to a test email before sending it out to the world!


To ensure the email appears as desired, it is advisable to send a test email to yourself and review its appearance.

Turning Reward Emails On or Off

If you want to edit or stop sending automatic reward emails, go to the Connect page and click Automated Emails from the left navigation bar.

On this page, you’ll see all your email campaigns, including your rewards email. Find the rewards campaign and click the three dots on the far right to access the settings.

If you want to stop the emails from sending, select Pause. This will change the campaign from Active to Paused and stop all reward emails from being sent.

You can turn it back on at any time by reactivating the campaign when you’re ready.