Answers to Frequently asked questions about the different shipping options available for purchase through Ship.com
How do I know which postage option to pick?
The best postage option for you is going to vary on several factors. Weight, dimensions, packaging type, insurance, and how quickly you need the package to ship, will all be important in making this decision. You can choose from either USPS or UPS when shipping with us. This article will help in making the best postage choice!
TIP: We do not offer freight, furniture, car, or pet shipping at this time.
Can I purchase an international label?
Currently we are only able to provide postage for shipping within the US. If you’d like to ship internationally please contact our support team to submit a feature request.
How do I purchase a label when using my own packaging?
When using Ship.com you can use any sort of corrugated box, polymailer, or envelope to ship your packages. When shipping this way you will have multiple shipping options from both couriers to choose from. To learn more details about the different postage types/options then check out this help center guide.
Before you can see your shipping options we need to know what packaging you're using to ship. You will need to enter your package type, dimensions, and weight into the shipping purchase tool to generate the different shipping options. Check out our Fastest, Recommended, and Cheapest tags to help you choose the best shipping option for you!
USPS Flat Rate options must be shipped in the correct USPS provided packaging or there may be a postage adjustment on the package.
How do I weigh my package?
You will want to weigh your package after all contents have been secured inside the package. We highly recommend using a mail scale to get an accurate weight or you may be subject to additional postage charges.
How do I measure my package?
You will want to measure the dimensions of your package after you have secured the items inside. You will need to enter the correct Length, Width, and Height. If the package is in an envelope the Height would refer to smallest side of the package and will need to be accounted for when purchasing postage.
How do I get a USPS Flat Rate box/envelope?
Flat Rate boxes are convenient options for those that are shipping items a bit heavier. USPS provides Flat Rate packaging materials for no cost and can be ordered directly from their website. When ordering from their website, your local postal worker will bring the selected packages directly to your house!
Do you support USPS soft pack cubic?
Yes we do! If you are looking to utilize the Cubic Soft Pack postage option then you will want to use our Soft Pack option under USPS. Fill in the dimensions and weight then select ‘Confirm Weight’. We will process the information given and provide you with the best postage price between Cubic Soft Pack and Weight Based.
What is USPS Ground Advantage?
As of July 9th, 2023 USPS merged their Retail Ground, First Class Package and Parcel Select Ground services into one single service. Ground Advantage is a more affordable and reliable way to ship packages inside of the US in 2-5 business days.