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F.A.Q
Frequently asked questions about an account and the system
Shipping and Tracking
- Printers and Printing
- Can I ship to an international address?
- What options are available when shipping with my own packaging?
- What is a flat rate box?
- What is a flat rate envelope?
- How do I weigh my package to determine shipping costs?
- Can I ship furniture, cars, or pets?
- How do I measure my package's dimensions?
- Why am I getting the error ship date too old?
- How do I print a Packing Slip?
- How do I print a pack slip for my order?
- Can I purchase Express Shipping for a package?
- Does my customer automatically get a tracking email?
- Why does my shipping label print super tiny on a Dymo4XL?
- How do I get a Quote for a Shipping Label?
- Why did I get an additional charge for my USPS package?
- Understanding Customs Forms
- International FAQ
- How do I use Saved Shipping and Recent Shipping?
- How to File an Insurance Claim
- USPS Customs Form Requirements for APO, FPO, Guam, and Puerto Rico Shipments
- Which couriers are available through Ship.com?
- How do I find the tracking number?
- Why does my shipping label print super tiny on my DYMO Twin Turbo?
Subscription and Billing
Customers and Orders
- Does Ship.com update my orders in my ControlPad back office?
- How do I ship when my order is stuck on "Waiting for Payment"?!
- Why isn't there an email address for my customer's order?
- How do I disable email forwarding?
- Order Management
- Why are my Square shipping addresses missing?
- How does Ship.com sync with my Shopify store?
- Can I cancel an Order?
- How do I link my Yahoo! email account?